LfanTink is a limited liability company registered in Spain, operating under the registered trademark ®TRANSVERGO, with NIF B76318112 and its registered office at Calle Virgen de la Peña, 48, 35600, Pto del Rosario, Las Palmas(Spain) (referred to in this agreement as ‘Transvergo’ and/or ‘we’). Mistertransfer acts as a direct agent of the Service Provider (´Provider´), mainly for the provision of ground passenger transport services (´The Services´) to Customers (´you´) in the markets where we operate.The Provider's main activity is road passenger transport, holding all the necessary permits to operate. The Provider complies with all relevant laws and licenses required to provide the Services in the territory where it operates.
Transvergo is a booking platform for customers and acts as a direct agent of the Provider. You enter into a contractual relationship with the Provider when your booking is confirmed and you receive the booking confirmation and your voucher confirming the reserved services.
By booking a Service through our website or other channels, you confirm that you have read, understood, and accepted these terms and conditions and that you have the legal capacity to enter into this contract with the Provider. The contract for the provision of transport services is between you and the Provider, and we have no liability arising from this contract. If the booking is made by an agency acting on your behalf, the agency is considered the agent for all passengers.
The proper execution of the Service contract is the responsibility of the Provider with whom you directly contract the passenger transport service.
We are not a transportation company, and we do not own any taxis, VTCs, coaches, etc. We act solely as an agent for the Provider.
Transvergo does not represent either you or the Provider, and as an agent of the Provider, we cannot guarantee the quality of the services provided by the Provider.
We do not have any employment relationship with the Provider or its drivers.
By booking a transport service with the Provider through our website, by phone, or via other channels, you fully accept these General Terms and Conditions. To make a booking, you must follow the booking process outlined on our website, and the passenger responsible for the booking must ensure full payment is made. If the booking payment is not completed at the time of booking, the reservation will be automatically canceled, and we will notify the Provider. Payment of the reservation does not constitute confirmation, as the Provider may reject the Service due to unavailability. In such cases, you will receive a full refund.
The “Lead Passenger” must be at least 18 years old at the time of booking and is considered to have booked the service on behalf of all passengers, who accept these General Terms and Conditions in full. The minimum age to book a Service is 18 years. Minors cannot book transport services with us and must travel with an adult at least 18 years old.
All bookings must be requested at least 24 hours before departure. It is your responsibility to ensure that all the information provided to the Provider during the booking process is accurate and truthful, specifically:
We hold no responsibility if any of the above details are incorrect. The Provider cannot guarantee service provision if the data is incorrect or incomplete. You must verify all provided information before departure. If you detect an error in the information at the time of booking, you must notify us at least 48 hours before departure.
The total number of passengers, including children and infants, must match the capacity of the reserved vehicle. We will not be responsible for any issues arising from incorrect details provided in the reservation, and if there is any change in the final price due to incorrect details, you will be required to pay the additional cost. You must contact us immediately if you notice any errors in the booking details provided. If there is an error in the reservation details and you do not pay the difference, neither we nor the provider will bear any responsibility, and the Service will not be provided.
You will receive the booking voucher by email once your reservation is confirmed and the Provider assigns your service. You must print your booking voucher and present it to the Provider before the Service begins. If you do not present your booking voucher to the Provider, the Provider may refuse to provide the Service, and we will have no responsibility to offer an alternative service.
On behalf of the Provider, we reserve the right to reject any booking request made via our website, phone, or other channels.
Booking details will only be sent to the Provider once full payment has been completed.
Transvergo is not responsible for overbooking cases by the Provider. If a Service is overbooked, your reservation will be canceled, and you will receive a full refund.
2.7 We advise you to plan your return journey to the airport, train station, or port at least 2 and a half hours in advance plus the duration of the journey so that you do not have any problems on your return.
2.8 It is prohibited to make fictitious bookings or with false data. Transvergo reserves the right to charge a management fee of €300 in case fictitious bookings are detected.
2.9 En caso de error durante el proceso de la reserva ya sea debido a la conexión o a un error por parte del Proveedor, Transvergo no garantiza ni el mismo precio, disponibilidad y tipo de vehículo que el reservado. Ni nosotros ni el Proveedor seremos responsables por errores de reserva causados por usted o por extraordinarias circunstancias.
2.10 Transvergo offers the Provider's services and their availability in real-time. If at the time you make the payment, the availability of the service changes, and the provider does not have any vehicle available, in that case, the booking will be canceled, and you will be refunded the full amount of your booking.
3.1 It is your responsibility to ensure that you know the laws of the destination regarding car seats for children when traveling with children. In some destinations, for example, in European Union destinations, local legislation establishes that children must use the correct child seat until they reach a certain height or reach the age of 12 years.
It is your responsibility to inform the Provider in advance if you are traveling with a child and need a child seat. You can add your child seat to your booking during the booking process when available. There are types of vehicles such as minibus, mini coach, and coach where it is not possible to use child seats. Child seats may have an additional cost in some destinations. You should contact the Provider if you are not sure of the local legislation of the destination regarding the child seat policy. It is the responsibility of the main passenger to ensure that children are correctly secured. We are not responsible for incidents that occur due to the restraint system not being correctly secured to the vehicle. In the event that the child seat is not available, you will be refunded the full amount of the child seat.
You can bring your own child seat; in that case, you must inform us with sufficient advance notice so that we can verify with the Provider if the restraint system is compatible with the vehicle provided by the Provider.
3.2 All children and babies traveling must be notified by the main passenger during the booking process and must be counted in the total number of passengers. The capacity of the booked vehicle must be sufficient to accommodate all passengers, regardless of their age. As an example, four adults and a two-year-old baby will count as 5 passengers, and you must book a vehicle with a capacity for 5 passengers.
SIf you or any of the passengers traveling have special needs, such as vehicles adaptable for wheelchairs, contact us so that we can advise you to book the correct vehicle that meets your special requirements. Although we are not specialists in this type of service, we will do our best to manage these special requests through our Providers. It is your responsibility to ensure that the booked vehicle meets your needs.
5.1 You are responsible for clearly labeling your luggage with the owner's name and destination address. Each passenger is entitled to carry two pieces of luggage, a medium-sized bag or suitcase with a maximum combined size of 120 cm, and a small piece of luggage such as a bag, backpack, or other smaller items.
If you bring luggage that exceeds the two allowed pieces, the Provider has the right not to provide the Service, and you will have to book a suitable type of vehicle for your capacity.
We have no responsibility for damage or loss of your luggage; it is your responsibility.
6.1 You must ensure that you inform us of any special requirements you may need; specifically, you must inform us if you are bringing larger luggage or additional items such as bicycles, golf bag, winter sports equipment, wheelchair, etc., so that we can advise you to book the correct vehicle. Extras and larger luggage may have an additional cost and must be paid in full before your departure. If you do not inform us of any extra or larger luggage that you are carrying, the Provider may refuse to provide the Service, and you will have to book another type of vehicle that suits sufficient capacity for the Provider to provide the Service. In this case, you are responsible for paying any additional costs that arise from carrying additional luggage or other extras.
6.2 We will make our best efforts to ensure that child seats are always free, but there will be occasions when the provider may charge a fee for a child seat; in this case, it must be paid during the booking process.
7.1 Minor changes and modifications, such as extras and changes in pick-up time, are allowed up to 24 hours before departure. Other changes such as different destination or different types of vehicles are not allowed; in this case, you must cancel your booking and book a new Service in a new booking.
7.2 The main passenger can only make one name change. In case the main passenger wanted to make more than one name change, in that case, they would have to cancel the booking and make a new booking.
7.3 If you cancel your service 24 hours before the pick-up time of the first service of the booking, you will be refunded in full. All cancellations must be made through the email hola@transvergo.com. Your cancellation will only be confirmed once you receive the cancellation receipt for your booking.
7.4 If you cancel your service with less than 24 hours' notice of the pick-up time of the first service of the booking, you will not be entitled to any refund. No-show client will be considered as a cancellation with less than 24 hours, and you will not be entitled to any refund.
7.5 If you do not use the service for any reason and do not cancel the booking, you will not be entitled to any refund.
7.6 We are not responsible for damages caused by a customer's no-show.
7.7 Cancellations and modifications are only allowed 48 hours before the transfer; if you wish, we can send you the cancellation that can be used to claim the amount of your transfer to third parties, such as airlines and travel agencies.
8.1 Although the Provider will do its best to provide you with the booked vehicle, there are certain occasions when the Provider may provide the Service with a larger vehicle or different vehicles due to lack of availability.
8.2 The Provider has the right to cancel any previously booked service due to lack of availability; in that case, you will be paid the full amount of your booking.
8.3 If the Provider needs to change any of the data provided during the booking process, we will send you an email informing you of the changes. If the changes have an extra cost, then we will offer you the option to pay the difference between what you initially paid and the new quote, or the option to cancel the booking. You will not be entitled to any refund in case of cancellation with less than 24 hours' notice to the first service of the booking.
8.4 On some occasions, on behalf of the provider, we have the right to cancel a booking; in that case, you will be refunded in full.
9.1 Although the provider will make its best efforts to provide the Transport Service route described in your voucher, there may be occasions when it is not possible to provide the exact route. The information detailed in your voucher and on our website, as well as route, maps, and illustrations, are for informational purposes only, and Transvergo will not be responsible for possible errors in such descriptions.
9.2 The driver will wait for you at the meeting point at the scheduled time detailed in your voucher. If the driver is not at the meeting point, you must contact the number provided on your voucher; after 15 minutes of waiting, you must contact our Customer Service to notify that the driver has not shown up. If we cannot communicate with the driver, you will be refunded the booked service in full. If you do not contact our customer service to notify that the driver has not shown up, you will not be entitled to any refund. In case you do not meet your driver, you must call the provider at the phone number detailed on your voucher. In case you cannot communicate with your driver by phone, you must contact our customer service. If you do not contact us to notify that the driver is not at the pick-up location at the scheduled time, it will be considered that we and the Provider are exempt from any responsibility towards you, and you will not be entitled to any refund.
9.3 Your driver will wait for you at the meeting point indicated in your voucher for a maximum of 60 minutes from your landing time at arrival destinations and a maximum of 15 minutes for departure destinations. If the driver is at the meeting point and after the above time you do not show up at the indicated meeting point, the Service will not be provided, your booking will be canceled, and you will not be entitled to any refund, and the service will be a no-show client.
9.4 The provider will pick you up (arrival) and drop you off (destination) as close as possible to the address provided in the booking process. There will be occasions when the vehicle cannot access the address indicated in the booking due to restrictions by local authorities. In that case, a meeting point will be agreed with you.
9.5 The provider has your contact details and will contact you at the phone number provided by you during the booking process in case they cannot locate you. It is very important that you have that phone number operational and functioning.
If you have any complaint regarding the service provided, you must contact us immediately to notify the complaint. Complaints are valid if you send them to us within 10 days after the service is provided to hola@transvergo.com. We will investigate the complaint and give you a full response within a maximum of 30 days from its receipt. You must provide in the complaint our reference number, the name of the main passenger, and any original receipts if you took alternative transport; if you do not provide this information, you will not be entitled to any refund. The service is contracted between you and the Provider, and Transvergo will not have any responsibility arising from the service provided.
You can contact us through the following means:
Email: hola@transvergo.com
Phone: +34 928 296 726
English and Spanish are the languages of communication used by our customer service agents.
Transvergo and the Provider will not be responsible for any breach of the contractual agreement subscribed with the Provider if it is caused by any circumstance that could not be foreseen or avoided derived from force majeure, including, but not limited to: military actions, floods, strikes, earthquakes, or any other natural disaster, epidemics, pandemics, terrorist attacks, and any other event that cannot be foreseen or avoided by any of the Parties.
These terms and conditions and future modifications will be governed by the laws of Spain.
Transvergo acts as an agent of the provider towards the client and will not have any responsibility in any case for the service provided by the Provider. Transvergo will not be responsible in any case for damages arising from the provision of the Service by the provider as Transvergo acts merely as an agent of the Provider.
We recommend that you take out a travel insurance policy that covers you against cancellation expenses on your part, loss of luggage, as well as the costs of assistance at the destination in case of accident and/or repatriation. If you decide not to travel with an adequate travel insurance policy that covers you and all passengers in the booking for any damage or loss, we will not be responsible for damages arising from any accident or loss.